- Unwanted goods must be returned in “as new” (which in terms of fabrics means uncut from when we cut it to make up your order, and unwashed) re-saleable condition and a refund will be issued once we have checked and are satisfied that they are in a re-saleable condition. Actual postage costs are not included in any refunds, so the refund may not be as much as you originally paid
- All returns must be made within 14 Days of receipt of good. Any returns must be authorised and will be credited to your account.
- No claims will be accepted if the fabric has been altered in any way.
- Refused and returned orders will be subject to a 15% restocking fee in addition to shipping fees.
It should be noted that occasionally some hemp fabrics do have imperfections in them, which might be a tiny hole or a larger blemish. Where this is noticed prior to dispatch then we will either ensure that you are supplied with extra length to compensate for this, or we will cut the cloth accordingly so that you are still supplied with the best quality fabric we can offer. By placing an order you accept that there may be small imperfections in the fabric and as such this does not constitute a reason for refund for defective items.