TERMS AND CONDITIONS
Click here to see our wholesale terms and conditions
This website, www.hempfabric.co.uk (the “Site”) is owned and operated by Hemp Fabric Ltd, a company registered in England and Wales under company number 8237758 and with registered office , London Road, Horsham, RH12 1AT. VAT number is GB 229241712.
Access to and use of this Site and the products and services available through this Site are subject to the following terms and conditions and notices. By contributing material or making an order you agree to be bound by these terms and conditions, as may be changed or updated from time to time. Please check this page regularly to be aware of changes we may have made.
Hemp Fabric may withdraw or amend the Site, or restrict access to part or all of the Site, at any time without notice and shall not be liable if for any reason at any time all or part of the Site is unavailable for any period.
On our Site there may be links to other websites, which are not created or controlled by Hemp Fabric (the “Linked Sites”). If you access these Linked Sites please note that use of them will be subject to the terms and conditions of that site. The Company has no control over the Linked Sites and accepts no liability for any loss or damage that may arise from your use of any Linked Site.
The intellectual property rights in all the fashion designs and all content and software made available on or through this Site, including all Site design, graphics, text, the arrangement thereof, and all software compilations, underlying source code and all other material on this Site, remains the property of Hemp Fabric or its licensors. All such rights are reserved.
You may electronically copy and print in hard copy portions of the Site for the sole purpose of using the Site as a shopping resource. Any other use, modification, republication, distribution or reproduction of fabric designs or materials on this Site without Hemp Fabrics prior written permission, is strictly prohibited.
Except where expressly stated otherwise, all persons or third party trademarks, including their respective names and images, and all third party products and services featured on this Site are owned by the respective trademark owners and are in no way associated or affiliated with Hemp Fabric. Third party trade marks or brand names referred to on the Site are used solely to describe or identify the products and services and their use is in no way an assertion that such products or services are endorsed by or connected to Hemp Fabric. Please do not rely on the existence of such an association or affiliation. No permission is given in respect of the use of any of these names or titles. Any such use may constitute an infringement of the holders’ rights.
How you may Link to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You must not establish a link; from any website that is not owned by you; or in such a way that might suggest any form of association or endorsement on our part where none exists.
You are not permitted to create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
When you place an order on the Site you undertake that all details you provide are true and accurate and you Warrant that: you are legally capable of entering into binding contracts; you are at least 18 years old; and you are an authorised user of the credit or debit card used to place your order.
To place an order you first add the product(s) you wish to purchase to your shopping basket, then once you have created an account, or logged into your existing account, you enter your payment details where indicated and then finally submit your order.
Once your order has been submitted it constitutes an offer to Hemp Fabric to buy the products specified in your order on and subject to these terms and conditions.
When we receive your order, we will send you an Order Confirmation email acknowledging receipt to the email address which you have provided. This email will contain your order number and details of the goods ordered. Please note that this acknowledgement email is not acceptance by us of any offers to purchase goods.
We reserve the right to refuse any order prior to our acceptance.
All orders are subject to acceptance by us. Acceptance is confirmed when we send you an Order Dispatch email. This email will include details of the products ordered; confirmation of the taking of payment from your credit/debit card; and details of when the goods are being prepared for dispatch. The contract between us will only be formed when we send you the Order Dispatch email, whether or not you receive such email.
If we do not take payment in full from your credit/debit card we cannot accept your order.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Dispatch email.
The Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
It should be noted that occasionally some hemp fabrics do have imperfections in them, which might be a tiny hole or a larger blemish. Where this is noticed prior to dispatch then we will either ensure that you are supplied with extra length to compensate for this, or we will cut the cloth accordingly so that you are still supplied with the best quality fabric we can offer. By placing an order you accept that there may be small imperfections in the fabric and as such this does not constitute a reason for refund for defective items.
Risk and title
The Products will be at your risk from the time of delivery.
Ownership of the ordered products will only pass to the customer when Hemp Fabric receives full payment of all sums due in respect of the products, including delivery charges if any.
Definition and colour accuracy of our products displayed on the Site will depend on a number of issues including your computer display settings. All sizes and measurements are approximate. All products are subject to availability. You will be informed as soon as reasonably possible if any products you have ordered are not available.
Vouchers & Discount Codes
Discount codes – We may from time to time offer Discount codes to account holders. These codes will only be applicable to the particular account it was offered to and to purchases made through that particular account.
Promotional discount codes – We may from time to time offer Promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Site.
Refunds will be made using the same method originally used by you to pay for your purchase.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
While we aim to send all items purchased together, please note that if multiple items are purchased, they may be packaged and dispatched separately, depending on the packaging particulars of each item.
For delivery within the UK we aim to deliver orders by the next working day of the Order Dispatch Email. For the Rest of the World delivery will depend on location but we still aim to deliver your order within 3-7 working days of the Order Dispatch Email.
We aim to process orders made before midday, and send you an Order Dispatch Email, on the very same day and orders placed after midday on the following day. However, orders placed on a Friday afternoon or a weekend won’t be processed until Monday at the earliest.
Your order will be fulfilled by the delivery date set out in the Order Dispatch email or, if no delivery date is specified, then within a reasonable time of the date of the Order Dispatch email, unless there are exceptional circumstances.
Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
We do not deliver to PO Box addresses.
Hemp Fabric will be happy to refund any item purchased from this Site, provided it is returned to us in a fully re-saleable condition within:
- Unwanted goods must be returned in “as new” (which in terms of fabrics means uncut from when we cut it to make up your order, and unwashed) re-saleable condition and a refund will be issued once we have checked and are satisfied that they are in a re-saleable condition. Actual postage costs are not included in any refunds, so the refund may not be as much as you originally paid
- All returns must be made within 14 Days of receipt of good. Any returns must be authorised and will be credited to your account.
- No claims will be accepted if the fabric has been altered in any way.
- Refused and returned orders will be subject to a 15% restocking fee in addition to shipping fees.
All purchases must be returned in un-used original condition, unmarked and in their original packaging. If you consider there to be a shortage in your order please contact us within 5 days of receipt of your order so that we can rectify your order appropriately.
Once the products are returned to Hemp Fabrics premises they are inspected to check that they are in a fully resalable condition. If satisfied, we then process the refund of the price of the product as soon as possible, in any event within 30 days of us receiving the returned product. Please be advised that you have a legal obligation to take reasonable care of the products while they are in your possession.
If returned goods are not in a fully saleable condition for reasons set out above, including but not limited to examples such as the garment has been worn or smells of perfume or has been dirtied or damaged, then no refund or exchange will be possible and the garment will be returned to you.
If you return goods later than the applicable period set out above and the goods are not defective then we may at our discretion accept a return of the products, however you may not receive a full credit in respect of the price you paid for the products and your refund may be by way of a credit note.
If you believe a product is defective or damaged prior to use please return the product to us as soon as possible after receipt of the said product. Please indicate on the Returns Form, which will accompany your goods, whether you would like a replacement or a refund for the product and return the form to us with the defective product. Once we have had an opportunity to inspect the product, if satisfied that there is indeed a defect, we will notify you of your refund or replacement via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible, or within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
We will aim to deliver the replacement within 3 working days of the day we confirmed to you via e-mail that you were entitled to a replacement. Replacements are however subject to availability. If there is no stock of the particular item we will notify you by email and issue you a refund.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- To return your item you must return it in an unused condition and in the original packaging with all the original tickets and labels attached, and with the original wrapping and box.
- All products purchased from the Site must be returned to our distributors using the addressed returns bag supplied to you with your order.
- Please complete and enclose the Returns Form, which accompanied your goods, in the original parcel.
- Take the parcel to the Post Office, and pay the necessary postage, in order to arrange shipment. It is your choice how you return the box to us but we advise you send it via recorded delivery insured for the value of the items enclosed. You should be issued with a receipt, which should be retained until the refund is processed. Until the goods reach us they are your responsibility.
- Please allow up to 10 working days for the Royal Mail to deliver your parcel back to our distribution centre. We aim to process all returns within 5 working days of receipt.
Please note that purchases made from the Site can only be returned by post directly to us. They cannot be exchanged or refunded at any sale outlet store or concession.
We cannot accept returns for products purchased otherwise than via the Site.